We do not typically accept returns or exchanges however, if you are unhappy with your product, please send us a message within 48 hours of date of delivery and we will evaluate your request. If a return or exchange is accepted, items must be received within 7 days of approval and must be returned with no signs of wear and in its original packaging, to receive a full refund, shipping cost not included. Also please understand by purchasing many of our items that are handcrafted we use different natural fibers such as leather, wood etc., so some of the grains on the products could appear slightly different than photographed, although we try to make sure the products are as identical as they are shown. Thank you. Hopefully you will enjoy your product!